Frequently Asked Questions (FAQ)
Cannot be combined with any other offers or discounts. Offer is not transferable and not valid for cash or cash equivalent. Offer subject to change without notice.
Discount is ONLY for gift baskets, not on TAXES or SHIPPING.
Valid ONLY for purchases made from 27 -29 November.
Promotion details: Purchase any products (max. 8) between November 27 to November 29, 2024 and you qualify to receive 15% off your order. Cannot combine the discount with any other offers or promotions. Limit 1 coupon per customer.
No adjustments on previous purchases.
---------------------------------
Q How to place order?
Please click on this link to find out
https://www.mybaskets.ca/pages/how-do-i-place-an-order
Q. Why should I order from My Baskets?
A. Here at My Baskets, we curate only the highest quality items to be featured in each and every gift basket. Not only is each gift basket artisanal hand-crafted, it has also been designed to beautifully showcase a luxury selection of fine products. We promise your recipients will absolutely love your gift basket and it will cater to the occasion.
We have a safe and secure online shopping platform. Our fast and dependable shipping service delivers on time and our responsive customer service team is available by phone and email. You can get in touch with us at any time with your questions, comments or concerns and a member of our staff will be ready to help you with a smile. We strive to always be available throughout your shopping experience and we ensure that satisfaction is guaranteed from the beginning as you browse our collections, go through checkout, to the final moment when your gift basket is safely delivered on time and in style. We are here to impress!
Q. Do you accept large corporate orders?
A. Yes, of course! We absolutely accept large corporate orders. Please CLICK HERE LARGE CORPORATE ORDERS to visit our page with step-by-step instructions on how to proceed with placing your large orders.
Q. Do you have a selection of corporate gift baskets?
A. At My Baskets, we have a stunning assortment of gourmet corporate gift baskets. No matter if your order is large or small, we can handle it all! Regardless if you are planning to order for a corporate workshop, office social occassion, retirement party or any other business-related event, we have the best selection of corporate gifts that your recipients or your clients will absolutely love and rave about.
Q. How do I place an order?
A. An order may be placed online any day of the week at any time using our safe and secure online shopping service at www.mybaskets.ca. An order may also be placed by phone Monday through Friday, 9 AM-5 PM, by calling: 905-669-6965
Q. What methods of payment are accepted?
A. All major credit cards are accepted, such as Visa, MasterCard and American Express. PayPal is accepted online as well.
EFT, wire transfer and company cheks.
Q. Is it safe to order online?
A. Absolutely. We use Ecommerce Software powered by Shopify, a trusted provider for millions of online ordering platforms across the world . We accept all major credit cards for payments, as well as PayPal. Please note that if you do not receive an receipt of your order via email, please call or email us to ensure that the order has been received.
Q. Does an account need to be set up to order online?
A. No. You may place an order as a Guest, ensuring that your information will not be saved after the order has been made.
Q. Are the prices listed in Canadian or American dollars?
A. All prices listed are in Canadian dollars (CAD).
Q. How long do your gift baskets take to ship?
A. Standard delivery takes anywhere from 2 to 5 business days anywhere in Canada.
Q. Does the price of your gift baskets include delivery?
A. Delivery is free within Ontario and Quebec for gift baskets valued at $100 or more. The exception is for rural areas. If the shipping address is in a rural location, shipping is additional. Please contact us for a quote. Any gift baskets which cost $99 or less are subject to a delivery fee of $15.00 within Ontario and Quebec. Shipping charges will be displayed at checkout.
Q. Do you offer Same Day and Next Day Delivery?
A. Yes!. We offer Same Day Delivery for Toronto and the GTA on business days and delivery is free for orders over $100 placed before 11 AM. Exception is for rural locations. We also offer Next Day Delivery for Ontario and Quebec, free for orders over $100 placed before 2 PM.
Q. Do you ship to the USA?
A. Yes, gift baskets can be shipped from My Baskets to the United States. Please note that it is illegal to ship any baskets which contain alcohol to the US.
Q. Where is My Baskets located?
A. Our head office is located at 750 Millway Ave, Concord. All gift baskets are shipped from our Concord location.
Q. Will I receive a confirmation that was my gift basket has been delivered?
A. Yes, an email will be sent to you to both confirm your order and also confirm that your gift basket has been delivered successfully to your recipient.
Q. Can I customize my basket?
A. Yes, customization is available for your order; replacement of an item can be done for another item of equal value. Due to the high volume of holiday orders, we reserve the right to decline any requests for customization during the month of December.
Q. Is there additional cost to add a personalized greeting card to my gift basket?
A. All personalized greeting messages are free! Each and every gift basket includes a complementary personalized greeting card to send a message from you for your recipient.
Q. Why was my gift basket not delivered?
A. The gift basket will be returned to our head office if a delivery was attempted and the gift basket was not delivered because of:
The sender will be notified either via a phone call or e-mail using the information provided at the time the order was placed. For a second delivery attempt, a second delivery fee of $15 will be charged. If the sender does not want delivery to be attempted again, the handling and processing fee, as well as the delivery charges will be refunded to the sender. If we are unable to make arrangements for another attempt at delivery within 30 days of the return for any reason, the gift basket will be considered abandoned.
Q. What is your Substitution policy?
A. My Baskets reserves the right to substitute any item that may be unavailable at the time of purchase for another item of equal or greater value.
Q. What is your Return and Exchange policy?
A. If for any reason you are unsatisfied with your gift basket, or if the gift basket was delivered damaged, please notify us within 48 hours of delivery. We will be happy to replace the basket with a new one at no additional cost.
Do You Deliver Same Day to Companies, Hotels, Hospitals and Apartments?
Yes, gift baskets can be delivered the same day to each of these locations when ordered before 11am. It is important to include as much information as possible when ordering baskets about the delivery address to ensure an efficient delivery.
When delivering to companies, it is essential to include the company name and any unit numbers if it is within a plaza. If the recipient is not available, this can be left with office reception or the building mail room.
For hotels, our couriers cannot go directly to the rooms. They will leave the basket securely with the front desk or reception so the recipient can retrieve it from them.
Delivering baskets to apartments requires the unit number and buzzer code to enter the building. This information will allow the courier to enter and complete the delivery. Not all buildings allow couriers to go directly to the rooms, so in that case the basket will be left with the concierge or security desk for the recipient.
We advise customers ordering baskets to hospitals to call them in advance to learn about their delivery policies. Some hospitals are more restricted than others. Information required for deliveries include the department, building number, ward, and room number. Couriers cannot go directly to the patients but will hand the basket off to the reception in these areas so the nurses/doctors can facilitate giving the basket to the patients.
Can I Track My Delivery?
All gift baskets that are being delivered the same day in Toronto or the Greater Toronto Area are hand delivered. The couriers personally deliver each of these baskets to the recipient’s addresses.
As these deliveries are completed by our local courier, there are no tracking numbers to follow. However, once each delivery is completed, you will receive an email confirmation right after indicating it was completed successfully.
What Happens If No-one Is Home at Time of Delivery?
The ideal procedure we practice at our company is that all deliveries are received by the desired recipient directly. However, there are occurrences that the recipient’s are not home or available at the time of delivery.
If the order is meant to be a surprise, no one comes to the door, or they are not available at the office to receive it, we will leave the gift basket at the front door on the porch, with a receptionist or in a safe place.
The couriers try to contact the recipients to notify them of the delivery. If they are not home and instruct the courier to “leave the basket near the garage or back gate”, or to “leave it with a neighbour”then this is what the local couriers will do. From this point on it becomes the responsibility of the recipient to arrange for the collection of their parcel.
I received a heartfelt thank you from the recipient. The basket was delivered early in the day requested. Many thanks to My Baskets.
The gift was delivered on time and the receiver enjoyed the gift basket and the bouquet of flower very much.
More with the exceptional service even when customer errors on poorly to navigate website.
Premium Wine and Cheese Gift Basket
Was a lovely basket, my mom absolutely loved it and the flowers were beautiful. Unfortunately I never received an email saying it was delivered, which I was told I would. Overall a lovely arrangement
Recipient loved it! Delivery was on time. Good quality snacks too. Highly recommended!
Everything worked perfectly. I ordered the basket online from Denmark.
Was able to send treats for the kids and added the wine for the adults in the family. They were all pleased with the selection.
Great basket! I would have preffered to have natural flowers delivered instead of artificial, or at least announce that for some address this type of flowers are not allowed.
Great for a gift!
Over the past couple of years I have ordered many gift baskets and the receiver was never disappointed.
Basket delivered on time and delivery proof submitted. Will use the service again.
Placed my order in the morning and it was delivered shortly after lunch. My family were pleased and surprised at the special gift. Will order again for sure. ♥️
Thank you again for the beautiful basket, it put a smile on my family face, thank you again…
Easter Gift Basket
When you purchase a gift from My Baskets, you are investing in your peace of mind and in a stress-free way of gift giving. Our company’s philosophy is one of uncompromising honesty and integrity. Trust that your gift basket will arrive on time and will look exactly as advertised. We take your confidence in us seriously and we strive everyday to ensure your friends and family are astonished by what they receive on your behalf. Scroll through our customer reviews to see our dedication and commitment in action!
The brand My Baskets was established in 2014 by two entrepreneurs who have been building e-commerce businesses since 1995. My Baskets headquarters is currently located in Concord (part of Toronto GTA), Ontario. We were selected by Globe and Mail as one of Canada’s top growing companies for 4 years in a row (2021, 2022, 2023, 2024). Today we offer over 530 gift options, and we continue to grow!
Our mission has always been to provide the very best gift baskets and premium gift items to celebrate any occasion. We pride ourselves on providing great customer service and reliable same day delivery. On our website you can browse a wide variety of quality gifts and premium collections.
