Exchanges and Returns
If from any reason , gift basket was delivered damaged and recipient notify us with in 48 hours, we will be happy to replace basket with new one with no additional cost.
Items we was not able to deliver
If we attempt delivery and the gift is undeliverable because:
refused at the time of delivery
incorrect address was provided, or address missing information (apartment number ... ),
If recipient moved,
or gift not safe to be left if nobody is home.
If this occurs, the gift will be returned to our head office and the sender will be notified at (by phone or E mail) provided at the time the order was placed.
- For delivery to be attempted a second time, a second delivery will be charged (usually $15)
- If the sender does not wish to reattempt delivery, cost of the gift basket less the 15% ( ( handling and procesing fee ) + delivery charges ,will be refunded ONLY to the purchaser.
If we are from any reason unable to make arrangements for redelivery within 30 days of the return, the gift basket will be considered abandoned.
Easter Gift Basket
I had to very quickly send easter gifts to my grandsons due to having to cancel my visit! I found My Baskets online and called them. They assured they could get the delivery out that day.. and they did!
Their gifts arrived that afternoon and my grandsons were delighted but sadly, one of the plush bunnies had a tear in it!
I sent an email right away with pics and got a response back very quickly apologizing and they would get it corrected! Within 1 day, my grandson received a brand new Basket and plush stuffed bunny ( which he loves) and both kids were so happy! And so was I!
HIGHLY RECOMMEND My Baskets. Fantastic service, quality products and my new go to for sending that special gift!! Thank you My Baskets!!!
The presentation was great. Loved the card. Will definitely order my baskets from them again.
Same as above
It was perfect!!
Chloe was incredible . She made sure my nephew gets his order to the hospital even though it was chaotic to say the least to receive a delivery there . Amazing company and amazing staff. Thanks so much Chloe!
Great admin. Good communication. Beautiful basket delivered on time and responsibly placed. Well done and thank you My Baskets - all the way from UK with a "sent from home" feeling. My son was very impressed with presentation.
Many thanks to you all.
Beautiful basket. Delivery perfect!
I’m very happy with my recent order. I ordered the same personalized Muskoka chair when my first grandson was born and of course it was the perfect choice for his new baby brother !
I was very impressed...with the timing of delivery .. unfortunately I did not get a picture..but the recipients expressed how lovely it was..
Will be using you again most definitely..
Thank you..
Great service they allways deliver on time . They allways have a lot of different. choices when it comes baskets for special occasions Thank you.
Good day,
I ordered a sympathy gift basket for a special family who has lost a loved one.
The basket was perfect which it had arrived the same day great timing and the contents were appropriate something for everyone.
Highly recommend . Will be using them again for sure!!!!
Thank you
The basket was just as described and was well received. Beautiful. Only negative was that it was delivered before the date requested and the gift card was located inside the basket. Going to a business, there was confusion as to what or who it was for.
Long Stem Red Roses (Ontario & Quebec Delivery Only)
Delivered on time, exactly as described. Great service!
When you purchase a gift from My Baskets, you are investing in your peace of mind and in a stress-free way of gift giving. Our company’s philosophy is one of uncompromising honesty and integrity. Trust that your gift basket will arrive on time and will look exactly as advertised. We take your confidence in us seriously and we strive everyday to ensure your friends and family are astonished by what they receive on your behalf. Scroll through our customer reviews to see our dedication and commitment in action!
The brand My Baskets was established in 2014 by two entrepreneurs who have been building e-commerce businesses since 1995. My Baskets headquarters is currently located in Concord (part of Toronto GTA), Ontario. We were selected by Globe and Mail as one of Canada’s top growing companies for 4 years in a row (2021, 2022, 2023, 2024). Today we offer over 530 gift options, and we continue to grow!
Our mission has always been to provide the very best gift baskets and premium gift items to celebrate any occasion. We pride ourselves on providing great customer service and reliable same day delivery. On our website you can browse a wide variety of quality gifts and premium collections.
